FAQs

How can I track my order?
Tracking details for your online order will be included in your “order dispatched” email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after two business days, please let our customer care team know here.
 
I’ve received a broken or damaged item/wrong item/something’s missing from my order.
Oh no! Please get in touch with our customer care team here.
 
Has my order gone through successfully?
All successful orders will display an on-screen confirmation message and will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too!
  
Can I amend/cancel my order after it has been confirmed and paid for?
Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart and checkout details before checking out.
 
The product I’m looking for is out of stock.
If you’d like to be notified when a product is restocked, simply fill out your details on the product description page and you’ll receive an email the moment it returns!
 
What payment types does Tea Mixers accept online?
We accept Visa, Mastercard, American Express, PayPal, GooglePay and ShopPay
 
How do I use a promo code?
Head to your shopping cart, and under your order total, enter your promo code in the box that says ‘Enter promo code’ and click ‘Apply’.
 
Please note promo codes must be applied to receive the qualifying item or offer.